Hello,
I’m trying to use the WorldCereal private_extractions service to access my private collections. I have successfully authenticated using the Copernicus Data Space user code and initiated the session with RdmInteraction(), but when I run get_collections(include_public=False, include_private=True) I get the following error:
RetryError: HTTPSConnectionPool(host='ewoc-rdm-api.iiasa.ac.at', port=443): Max retries exceeded with url: /collections/search?Bbox=-180&Bbox=-90&Bbox=180&Bbox=90 (Caused by ResponseError('too many 500 error responses'))
It seems the RDM API is returning multiple internal server errors (500), and the request fails after too many retries.
Has anyone experienced the same issue, or is the service currently down?
Thanks in advance for your support!
Best regards,
Filippo
The print of the errors is here:
2025-07-18 14:37:06.090 | INFO | worldcereal.rdm_api.rdm_interaction:get_collections:152 - To access private collections, you need to authenticate.
Visit Sign in to Copernicus Data Space Ecosystem 
to authenticate.
Authorized successfully
ResponseError Traceback (most recent call last)
ResponseError: too many 500 error responses
The above exception was the direct cause of the following exception:
MaxRetryError Traceback (most recent call last)
File /opt/conda/envs/worldcereal/lib/python3.11/site-packages/requests/adapters.py:667, in HTTPAdapter.send(self, request, stream, timeout, verify, cert, proxies)
666 try:
→ 667 resp = conn.urlopen(
668 method=request.method,
669 url=url,
670 body=request.body,
671 headers=request.headers,
672 redirect=False,
673 assert_same_host=False,
674 preload_content=False,
675 decode_content=False,
676 retries=self.max_retries,
677 timeout=timeout,
678 chunked=chunked,
679 )
681 except (ProtocolError, OSError) as err:
File /opt/conda/envs/worldcereal/lib/python3.11/site-packages/urllib3/connectionpool.py:942, in HTTPConnectionPool.urlopen(self, method, url, body, headers, retries, redirect, assert_same_host, timeout, pool_timeout, release_conn, chunked, body_pos, preload_content, decode_content, **response_kw)
941 log.debug(“Retry: %s”, url)
→ 942 return self.urlopen(
943 method,
944 url,
945 body,
946 headers,
947 retries=retries,
948 redirect=redirect,
949 assert_same_host=assert_same_host,
950 timeout=timeout,
951 pool_timeout=pool_timeout,
952 release_conn=release_conn,
953 chunked=chunked,
954 body_pos=body_pos,
955 preload_content=preload_content,
956 decode_content=decode_content,
957 **response_kw,
958 )
960 return response
File /opt/conda/envs/worldcereal/lib/python3.11/site-packages/urllib3/connectionpool.py:942, in HTTPConnectionPool.urlopen(self, method, url, body, headers, retries, redirect, assert_same_host, timeout, pool_timeout, release_conn, chunked, body_pos, preload_content, decode_content, **response_kw)
941 log.debug(“Retry: %s”, url)
→ 942 return self.urlopen(
943 method,
944 url,
945 body,
946 headers,
947 retries=retries,
948 redirect=redirect,
949 assert_same_host=assert_same_host,
950 timeout=timeout,
951 pool_timeout=pool_timeout,
952 release_conn=release_conn,
953 chunked=chunked,
954 body_pos=body_pos,
955 preload_content=preload_content,
956 decode_content=decode_content,
957 **response_kw,
958 )
960 return response
[... skipping similar frames: HTTPConnectionPool.urlopen at line 942 (2 times)]
File /opt/conda/envs/worldcereal/lib/python3.11/site-packages/urllib3/connectionpool.py:942, in HTTPConnectionPool.urlopen(self, method, url, body, headers, retries, redirect, assert_same_host, timeout, pool_timeout, release_conn, chunked, body_pos, preload_content, decode_content, **response_kw)
941 log.debug(“Retry: %s”, url)
→ 942 return self.urlopen(
943 method,
944 url,
945 body,
946 headers,
947 retries=retries,
948 redirect=redirect,
949 assert_same_host=assert_same_host,
950 timeout=timeout,
951 pool_timeout=pool_timeout,
952 release_conn=release_conn,
953 chunked=chunked,
954 body_pos=body_pos,
955 preload_content=preload_content,
956 decode_content=decode_content,
957 **response_kw,
958 )
960 return response
File /opt/conda/envs/worldcereal/lib/python3.11/site-packages/urllib3/connectionpool.py:932, in HTTPConnectionPool.urlopen(self, method, url, body, headers, retries, redirect, assert_same_host, timeout, pool_timeout, release_conn, chunked, body_pos, preload_content, decode_content, **response_kw)
931 try:
→ 932 retries = retries.increment(method, url, response=response, _pool=self)
933 except MaxRetryError:
File /opt/conda/envs/worldcereal/lib/python3.11/site-packages/urllib3/util/retry.py:519, in Retry.increment(self, method, url, response, error, _pool, _stacktrace)
518 reason = error or ResponseError(cause)
→ 519 raise MaxRetryError(_pool, url, reason) from reason # type: ignore[arg-type]
521 log.debug(“Incremented Retry for (url=‘%s’): %r”, url, new_retry)
MaxRetryError: HTTPSConnectionPool(host=‘ewoc-rdm-api.iiasa.ac.at’, port=443): Max retries exceeded with url: /collections/search?Bbox=-180&Bbox=-90&Bbox=180&Bbox=90 (Caused by ResponseError(‘too many 500 error responses’))
During handling of the above exception, another exception occurred:
RetryError Traceback (most recent call last)
Cell In[1], line 6
3 rdm = RdmInteraction()
5 # Get a list of your private collections
----> 6 collections = rdm.get_collections(include_public=False, include_private=True)
8 if len(collections) == 0:
9 print(‘No private collections found, cannot proceed.’)
File /opt/conda/envs/worldcereal/lib/python3.11/site-packages/worldcereal/rdm_api/rdm_interaction.py:195, in RdmInteraction.get_collections(self, spatial_extent, temporal_extent, include_public, include_private, ewoc_codes)
192 url = f"{self.RDM_ENDPOINT}/collections/search?{bbox_str}{val_time}{ewoc_codes_str}"
194 # Process the request
→ 195 response = self.session.get(url=url, headers=self._get_headers(), timeout=10)
197 if response.status_code != 200:
198 raise Exception(f"Error fetching collections: {response.text}")
File /opt/conda/envs/worldcereal/lib/python3.11/site-packages/requests/sessions.py:602, in Session.get(self, url, **kwargs)
594 r""“Sends a GET request. Returns :class:Response object.
595
596 :param url: URL for the new :class:Request object.
597 :param **kwargs: Optional arguments that request takes.
598 :rtype: requests.Response
599 “””
601 kwargs.setdefault(“allow_redirects”, True)
→ 602 return self.request(“GET”, url, **kwargs)
File /opt/conda/envs/worldcereal/lib/python3.11/site-packages/requests/sessions.py:589, in Session.request(self, method, url, params, data, headers, cookies, files, auth, timeout, allow_redirects, proxies, hooks, stream, verify, cert, json)
584 send_kwargs = {
585 “timeout”: timeout,
586 “allow_redirects”: allow_redirects,
587 }
588 send_kwargs.update(settings)
→ 589 resp = self.send(prep, **send_kwargs)
591 return resp
File /opt/conda/envs/worldcereal/lib/python3.11/site-packages/requests/sessions.py:703, in Session.send(self, request, **kwargs)
700 start = preferred_clock()
702 # Send the request
→ 703 r = adapter.send(request, **kwargs)
705 # Total elapsed time of the request (approximately)
706 elapsed = preferred_clock() - start
File /opt/conda/envs/worldcereal/lib/python3.11/site-packages/requests/adapters.py:691, in HTTPAdapter.send(self, request, stream, timeout, verify, cert, proxies)
688 raise ConnectTimeout(e, request=request)
690 if isinstance(e.reason, ResponseError):
→ 691 raise RetryError(e, request=request)
693 if isinstance(e.reason, _ProxyError):
694 raise ProxyError(e, request=request)
RetryError: HTTPSConnectionPool(host=‘ewoc-rdm-api.iiasa.ac.at’, port=443): Max retries exceeded with url: /collections/search?Bbox=-180&Bbox=-90&Bbox=180&Bbox=90 (Caused by ResponseError(‘too many 500 error responses’))